Loyalty is dead. Long live Guest Recognition!

The time of collecting points in order to save for a free night which can be obtained after many months of collecting is gone. Nowadays guests want to have instant gratification and recognition before and during their stay. But how can we make that happen? What technology do we need and what training can hotels provide their staff to increase Guest Recognition?

Date:
20th of April 2023

Time:
15.00-16.00 CET

Speakers:

Annemarie Gubanski from Taktikon Consultancy
Expert Speaker 2, TBA
Expert Speaker 3, TBA
Expert Speaker 4, TBA
Expert Speaker 5, TBA

Special guest: TBA