How Guest Communication can increase  Reservations

The time of collecting points in order to save for a free night which can be obtained after many months of collecting is gone. Nowadays guests want to have instant gratification and recognition before and during their stay. But how can we make that happen? What technology do we need and what training can hotels provide their staff to increase Guest Recognition?

Date:
20th of April 2023

Time:
15.00-16.00 CET

Speakers:

Annemarie Gubanski from Taktikon Consultancy will talk about: Why hotels need to go over to generation market segmentation and how this can help to determine their social media strategy.

Fiona Gillen from The Hotels Network will talk about: How to personalize guest communication throughout the online guest journey.

Jenny Langone from Expedia group will talk about: The Secret to Success, Solutions to help you inspire travelers to book.

Special Guest: Vanja Vilbern from Stockholm Meeting Selection