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Neil James – ReviewPro, a Shiji Group brand

Neil James – ReviewPro, a Shiji Group brand

COO

Neil is COO of ReviewPro and is responsible for guiding the company to continually improve the guest experience at 60,000 hotels worldwide. He has worked at all levels of the industry and thanks to this range of experience in hospitality has exceptional insights into the specific needs and challenges faced. Since joining ReviewPro in 2012 Neil has held the position of Director of Engagement, VP of Global Customer Success and more recently, COO. Neil is a well sought out speaker on a range of topics from hotel tech trends to guest experience.