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Leadership From Chaos


London – Milan – Stockholm – Online
26th February 2021

Be part of Europe’s leading gathering of revenue managers and commercial leaders

2020 has been a year like no other. As the global pandemic of Covid 19 changed life the world over, the travel industry faced the largest and least anticipated crisis in its history. Lockdowns and quarantine restrictions became a way of life. Airports sat eerily empty, hotels were forced to adopt new policies and procedures as we embraced social distancing. We had not seen anything like this.

As we worked to adapt and make sense of what was happening, long term, commercial strategies made way for knee jerk responses to the ever changing political, economic, and social landscape. For all, it has brought challenges we could never have imagined.

As we emerge from the chaos and uncertainty of 2020 and look to a new year, never before has there been such a requirement for the industry to unify, take stock, and review and reflect on revenue management in these turbulent times.

What is ‘Leadership from Chaos’?

In recognition of this, we are proud to be organising a unique one day event, driven by the desire and commitment to support the worldwide revenue management community through challenges we are all facing.

‘Leadership from Chaos’ will see three of Europe’s most respected revenue management conferences come together. Taktikon, the organisers of the Nordic based ‘Revenue Forum’ events & webinars, Revenue by Design, behind the annual London based ‘Opportunity’ conferences and Italy’s ‘Hotel Revenue Forum’ will bring together over 2000 revenue and commercial managers globally for an exclusive hybrid virtual event, the largest of its kind within the industry.

Why attend ‘Leadership from Chaos’?

  • An unparalleled opportunity to be part of the leading revenue management event of 2021
  • Access a multi-track agenda with sessions live streamed from Stockholm, London and Milan.
  • Guaranteed industry-shaping sessions as leading visionaries address issues impacting the revenue management role in 2021 and beyond.
  • Access to practical, actionable advice to navigate these challenging times
  • Network with industry colleagues and leave inspired, ready for 2021.

Who will be there?

The coming edition provides industry outlooks, guest speakers from within and outside the hotel industry, workshops and  exhibitions, workshops. The event is perfect for:

  • Revenue Professionals
  • Commercial leaders
  • General Managers
  • Hotel Owners
  • Technology Specialists
  • Industry Visionaries
  • Sales and Marketing Professionals

How can I be part of Leadership from Chaos?

As three of Europe’s leading revenue management conferences unite to bring you this unique day, you choose how you wish to be part of this exclusive event.

More details are coming. But be prepared. It’s going to be the most important industry event you attend next year.

In person

The day will consist of three content crammed events, staged in London, Milan and Stockholm. Unfortunately, we have been required to adapt plans given the current guidelines and social distancing restrictions,  and it is unlikely we will be able to host physical delegates at the London event (although all content hosted in London can be accessed as an online delegate – see below) However, registration for the Milan or Stockholm event will ensure you enjoy the very best in global thought leadership as we bring you industry shaping keynotes, as well as a packed agenda of specifically curated breakout sessions relevant to host markets. And of course, there will be the opportunity to network and connect face to face with industry peers.


If travel restrictions or social distancing regulations prevent you from attending the physical events in Milan,  Stockholm, or London, we are delighted to combine forces and bring you an experience unique to the revenue management community. Join us as an online delegate for the day and get to build your own personal agenda as you choose which of the many live streamed sessions from the three locations you wish to attend. Our virtual platform will ensure not only do you get live access to the very best content but also provide exclusive access to network and connect with over 2000 of your revenue management and commercial colleagues and peers. All from the comfort of your laptop.