Hospitality buzzwords, real and fake – what do they mean?
Cloud, Open API, Blockchain, Business Intelligence, Data lake, Guest Journey and many more… you probably seen many of them in hospitality related articles or heard a sales representative telling you that your business can’t survive without this or that.
But what DO they mean for your hotel and do they matter beyond a sales presentation?
You can mail me YOUR strangest hospitality buzzword and I will try to explain it when we meet, mail me on [email protected]
Kim Spolén is the director Infor Hospitality Nordics and has a background of working at several of Stockholm’s leading hotels for a total of 20 years, among them Sheraton Hotel, Strand Hotel and the Sergel Plaza Hotel and has also been a consultant during the opening of, among others, a 5-star hotel in Prague. He has wide experience of working with PMS, Channel and Rate Management and is also a frequent speaker on how to work with and optimise social media strategy in hospitality business.
Infor is a global company that provides enterprise software products for every aspect of business. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily with your existing systems. Over 90,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.