Marcel Stiller - NextGuest CRM
Marcel Stiller has a background in e-commerce & cloud based software for more than 10 years. He has successfully launched brands of leading digital companies like Limango (part of the Otto Group) & SendCloud into new markets at top-level management positions. Today he is responsible for the GoToMarket & Business Development at Nextguest CRM and likes to support hotels within the digital transformation by leveraging the power of big data while reducing complexity.
NextGuest CRM is a worldwide leader in personalized and automated guest communications and CRM solutions for the hospitality industry. Founded in 1996 as Serenata CRM, the company has unparalleled experience in supporting hoteliers to attract new and keep existing guests, while boosting hotel revenues. NextGuest CRM integrates all digital channels, combines historical and real-time intent data, and delivers a 360° view of a guest. It enables hoteliers to optimize guest interaction and experience and act in line with their business figures and trends. The modular NextGuest CRM portfolio ranges from transactional emails to a full-blown CRM suite. NextGuest CRM is a subsidiary of NextGuest, comprised of NextGuest Digital, CRM, Labs, and Consulting.